Bohemian Lepidolite Stone Necklace

Free Shipping

Enjoy free shipping on all orders over $79.

Delivery Time

Our standard delivery time is 4-8 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates

For orders under €59, a flat shipping rate will be applied at checkout. The rate will vary based on your location.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at nuajestore@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nuajestore@gmail.com. Please note that returns will need to be sent to the following address: 1ER ETAGE
12 PLACE GEORGES POMPIDOU, 93160 NOISY-LE-GRAND

If your return is accepted, please send us the tracking number of your returned products. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nuajestore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nuajestore@gmail.com.

• Gold-Plated Jewelry Care Tips
• To keep your gold-plated jewelry looking its best, follow these simple care tips:
• 
  Keep your jewelry away from chemicals found in perfumes, lotions, and cleaning products. Apply these products before putting on your jewelry to prevent tarnishing.
  
  Remove your jewelry before showering, swimming, or washing dishes. Water, especially chlorinated or salt water, can damage the gold plating.
  
  Clean your jewelry with a soft cloth or cotton ball to remove dirt and oils. Avoid using abrasive materials or jewelry cleaners that can wear down the gold layer.
  
• Store your jewelry in a dry, cool place. Use a jewelry box or a soft pouch to prevent scratches and tangling. Adding a silica gel packet can help absorb moisture and prevent tarnishing.
  
• Be mindful of your jewelry during activities that might cause scratches or dents. Remove rings and bracelets before engaging in physical activities.
  
• By following these tips, you can extend the life and shine of your gold-plated jewelry.